FAQS

Where are your products made?

We are proud to offer products which are truly and completely ‘Made in EUROPE’.

All the fine materials we use are sourced from the most renowned suppliers in Italy, Polen, Romania and Portugal. Also, for the manufacturing of each design we partner with the finest craftsmen in the country. They have unique skills which they have developed over generations and are based in regions of Italy known for their specific and exceptional expertise.

How do I choose the right size?

On each product page you can find our size and fit guide to help you find the best option. Size charts refer to the actual dimensions of the garment.

If you already own a Mersino Originale product you should select the same size. Sizing is aligned across different product categories, so customers usually wear the same size in different items. 

When are you introducing new products?

We are gradually working to expand our collection in our areas of expertise, however we do not disclose specific release dates of new designs. We tend to only add one to two new designs each season and we focus on making a small number of products extremely well.
The best way to stay up to date on new products is to sign up for our newsletter.

 

I want to give you some product feedback, how do I do that?

We welcome feedback from customers on our products and service so we can constantly improve them. If you would like to offer feedback, please send an email to care@mersino-originale.com. Our product care team will check it. If you have any questions or special requests, please contact our customer services