Mersino-Originale will refund any product purchased from the Online Boutique that does not conform to your expectations, provided that you submit your request within 14 calender days from the product delivery date. For this purpose, terms and conditions explicated in ‘Terms and Conditions’ apply.

If you choose the standard online return process, store the products supplied with the security tag, the hang tags and all the related inside the original packaging. Seal the package carefully in order to ensure on adequate protection of the contents, during the transportation and attach the shipping label for the courier.


We will notify you immediately when we receive your return(s) parcel. The purchase price of the returned item(s) will be refunded within 14 days. We refund the money to the same account as you made the payment with.  Please note that we are unable to reimburse shipping and return costs. 

Additionally, we cannot accept liability for, and are unable to refund, items that are lost or damaged in transit back to us. We recommend the use of a tracked service when returning goods.


Unfortunately, we are unable to offer an exchange service. Please return the product(s) you wish to exchange following the returns procedure above for a full refund, and then place a new order for the items that you would prefer.

The returns can be sent to the following address:

Mersino-Originale (Returns)
Cornelis Troostplein 9BG
1072 JJ Amsterdam 
The Netherlands